Shipping and Returns

Shipping within Australia

We currently ship within Australia only.

All orders are processed within 3–5 business days.

Once dispatched, delivery times will vary depending on your location.

If you’ve selected engraving, please allow an additional 1 business day for preparation.

You’ll receive a shipping confirmation with tracking details as soon as your order leaves us.

Free Shipping Options

For single towel orders, shipping is calculated at checkout based on your location.

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Free Shipping (Order 2 Pack)

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Free Shipping (Order 3 Pack)

Free
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    Personalised aluminium tags

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    30-day Returns

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    Complete your routine wiht a laundry bag

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    Build your rotation system with 2 or more towels

    Returns

    We offer 30-day returns, no questions asked.

    If your towel isn’t right for you, you can return it within 30 days of delivery for a refund.

    To be eligible:

    • Item must be unused and in original condition
    • Returned in original packaging where possible

    To start a return, simply contact us and we’ll guide you through the process.

    Engraved Tags

    Please note:

    • All engraved aluminium tags are final sale
    • We do not offer returns, refunds, or alterations on engraved items

    We recommend double-checking all spelling and formatting before placing your order.

    A quick note on our return policy

    We keep our return policy simple because we believe in the product.

    If it doesn’t meet your expectations, you’re not stuck with it.

    Order Process

    Every Veroma order is prepared with care.

    Here’s what to expect:

    1. Order placed
      You’ll receive an order confirmation email immediately.
    2. Processing (3–5 business days)
      Your towel is prepared, inspected, and packed.
    3. Engraving (if selected)
      Your custom aluminium tag is engraved and finished (+1 business day).
    4. Dispatch
      Your order is shipped and tracking is provided.
    5. Delivery
      Your order arrives at your door, ready to be used from day one.

    FAQs

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    Is it free shipping?

    Yes — we offer free standard shipping on orders of 2 or more towels.

    For single towel orders, shipping is calculated at checkout based on your location.

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    How long does it take to receive my order?

    Orders are processed within 3–5 business days.

    If you’ve selected engraving, please allow an additional 1 business day.

    Once dispatched, delivery times vary depending on your location within Australia, and tracking details will be provided.

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    How will my order be shipped?

    All orders are shipped via Australia Post.

    Once your order has been dispatched, you’ll receive a tracking number so you can follow its journey to your door.

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    What are your shipping costs?

    Standard shipping is $10, and express shipping is $15.

    We also offer free standard shipping on orders of 2 or more towels.

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    My order has already been shipped but I need to update the address. What should I do?

    Once an order has been shipped, we’re unable to make changes to the delivery address.

    We recommend contacting Australia Post directly using your tracking number — they may be able to assist with redirecting your parcel.

    If you need further support, feel free to reach out to us and we’ll do our best to help.